Privacy Policy

Last Updated: 16th October 2026

1. INTRODUCTION

Excel Group (South) Ltd (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, submit an enquiry, apply for a vacancy or otherwise interact with our business.

Our website is built using Wix Studio and provides information about Excel Group and its business divisions.

Website: www.excelgroupsouth.co.uk

We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), as applicable.

2. WHO WE ARE

For the purposes of data protection legislation, the data controller is:

Excel Group (South) Ltd

Registered office: Unit 3, Spitfire Business Park, 1 Hawker Road, Croydon, Surrey, CR0 4WD

Company registration number: 14677437

Email: info@excelgroupsouth.co.uk

Telephone: 020 8633 1748

Excel Group operates through different business divisions. Where an enquiry relates to a particular division, we may share the relevant information internally so that the appropriate team can respond.

Where another legal entity independently determines the purposes and means of processing personal information, it may act as a separate data controller. Where applicable, the relevant privacy information will be provided.

3. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with our website and business.

Information provided through contact and enquiry forms

When you contact us or submit an enquiry, we may collect:

Your name and job title.
Your business or organisation name.
Your email address and telephone number.
Your business address or project location, where relevant.
Details of your enquiry, project requirements or requested services.
Any additional information you choose to include in your message.

Information provided through careers forms

If you apply for a vacancy or submit a careers enquiry, we may collect:

Your name and contact details.
Your CV, employment history and qualifications.
Information about your skills, experience and suitability for a role.
Details of your application and related correspondence.
Any additional information you choose to provide as part of your application.

Please avoid including unnecessary sensitive personal information in your application.

Information collected automatically

When you visit our website, we may collect technical and usage information, including:

IP address.
Browser type and version.
Device and operating system information.
Pages visited, navigation patterns and interactions with the website.
Referring websites and traffic sources.
Cookie identifiers and other online identifiers.
Website performance and analytics information.

Some of this information may be collected through cookies, analytics services and similar technologies, subject to applicable consent requirements.

Information received from other sources

Where lawful and appropriate, we may receive relevant business contact information from publicly available sources, professional networks, referrals, customers, contractors and business partners.

4. HOW WE USE YOUR INFORMATION

We use personal information for the following purposes:

To respond to contact forms, enquiries and requests for information.
To direct enquiries to the relevant Excel Group division.
To prepare quotations, proposals and project estimates.
To provide information about our services and manage business relationships.
To receive, administer and assess job applications.
To communicate with applicants about recruitment processes.
To monitor website traffic, understand visitor behaviour and improve website performance.
To maintain website security and troubleshoot technical issues.
To comply with legal and regulatory obligations.
To establish, exercise or defend legal claims.

We do not currently use the website to send marketing newsletters or promotional email campaigns.

5. LAWFUL BASES FOR PROCESSING

We process personal information only where we have an appropriate lawful basis under applicable data protection legislation.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. These interests include responding to business enquiries, managing business relationships, improving our website, maintaining security and administering recruitment.

Contractual Necessity

We may process information where necessary to take steps at your request before entering into a contract or to perform a contract with you.

Legal Obligations

We may process information where necessary to comply with applicable legal or regulatory requirements.

Consent

We rely on consent where required by law, including for non-essential cookies and similar tracking technologies where applicable. You can withdraw consent at any time through the relevant consent settings or by contacting us, as appropriate.

The lawful basis will depend on the purpose for which the information is processed.

6. RECRUITMENT AND CAREERS APPLICATIONS

If you submit a careers enquiry or job application, we will use the information you provide to assess your suitability for a role, communicate with you about your application and administer our recruitment process.

Access to applicant information will be restricted to individuals who need it for recruitment or related administrative purposes.

We may share relevant applicant information with recruitment service providers or professional advisers where necessary and lawful.

We will retain unsuccessful applications only for as long as reasonably necessary for recruitment administration, potential recruitment-related legal claims and any applicable legal obligations. Where we wish to retain an application for future vacancies, we will provide appropriate information and obtain consent where required.

If your application is successful, relevant information may be transferred into our employment records and handled in accordance with applicable employee privacy arrangements.

7. COOKIES, ANALYTICS AND TRACKING TECHNOLOGIES

Our website is hosted on Wix Studio and uses analytics and tracking technologies to help us understand how visitors use the website and to improve its performance.

Depending on the website configuration, these technologies may include Wix analytics, cookies and third-party analytics services.

They may collect information such as pages viewed, session activity, browser and device information, referral sources and interactions with website content.

Cookies and similar technologies may be used for the following purposes:

Essential functionality: to support the secure and reliable operation of the website.
Analytics: to measure website traffic and understand how visitors interact with our content.
Other tracking: where additional technologies have been configured, for their disclosed purposes and subject to applicable legal requirements.

We will provide appropriate information about the technologies used and obtain consent before using non-essential cookies or similar technologies where required by law.

You can manage your preferences through the website's cookie consent settings where available. You can also manage cookies through your browser settings, although blocking certain cookies may affect website functionality.

The specific cookies, providers, purposes and retention periods depend on the website's configuration. Please refer to the website's cookie notice or consent settings for further details.

8. SHARING YOUR PERSONAL INFORMATION

We may share personal information where necessary and lawful with:

Relevant Excel Group divisions: to ensure that enquiries reach the appropriate team and are handled efficiently.
Website and hosting providers: including Wix, which supports our website hosting, functionality and related technical services.
Analytics providers: to help us measure website usage and performance.
IT and communications providers: where they support our business systems.
Recruitment service providers: where applicable to the recruitment process.
Professional advisers: including legal advisers, accountants and insurers where appropriate.
Contractors and project partners: where information is necessary to deliver or administer a relevant service or project.
Regulatory authorities and law enforcement: where disclosure is required by law or necessary to protect our legal rights.

Where third parties process personal information on our behalf, we take appropriate steps to ensure suitable data protection arrangements are in place. We do not sell personal information to third parties.

9. INTERNATIONAL TRANSFERS

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection legislation and that appropriate safeguards are in place where required.

These safeguards may include an applicable adequacy decision or an approved international data transfer mechanism.

You can contact us for further information about applicable safeguards.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, taking account of legal requirements, business needs and the potential need to establish, exercise or defend legal claims.

Retention periods depend on the type of information and the circumstances.

General enquiries: retained for as long as necessary to respond to and manage the enquiry, with a general review after 12 months where no further business relationship exists.
Quotations and prospective customer records: retained for as long as necessary to manage the opportunity and any resulting relationship.
Customer and project records: retained for the duration of the relationship and any applicable legal, contractual, accounting or claims periods.
Careers applications: retained for the recruitment process and an appropriate period afterwards, taking account of potential legal claims and any further retention consent where required.
Website analytics and tracking data: retained according to the settings and retention periods of the relevant analytics tools and cookies.

Where information is no longer required, it will be securely deleted or anonymised where appropriate.

11. DATA SECURITY

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.

These measures may include access controls, secure systems, appropriate internal procedures and the use of service providers with suitable security arrangements.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and applicable law, you may have the right to:

Access: request a copy of the personal information we hold about you.
Rectification: request that inaccurate or incomplete information is corrected.
Erasure: request deletion of your personal information where the legal conditions are met.
Restriction: request that we restrict processing in certain circumstances.
Data portability: request a portable copy of certain information where this right applies.
Object: object to processing based on legitimate interests in certain circumstances.
Withdraw consent: withdraw consent where we rely on it as our lawful basis.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contact us using the details in Section 2. We may need to verify your identity before responding.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: https://ico.org.uk/make-a-complaint/

Telephone: 0303 123 1113

We encourage you to contact us first if you have concerns about how we handle your personal information, although you may complain directly to the ICO.

13. MARKETING COMMUNICATIONS

We do not currently use the website to send marketing newsletters or promotional email campaigns.

If our marketing activities change, we will update this Privacy Policy where necessary and ensure that any required consent or other legal requirements are met before sending marketing communications.

14. THIRD-PARTY WEBSITES

Our website may contain links to external websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party websites. If you follow an external link, we recommend reviewing the relevant website's privacy policy before providing personal information.

15. CHILDREN'S PRIVACY

Our website and services are intended primarily for business and professional audiences.

We do not knowingly collect personal information from children through the website for marketing purposes. If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the matter.

16. AUTOMATED DECISION MAKING

We do not currently use personal information collected through this website to make decisions based solely on automated processing, including profiling, that produce legal effects or similarly significant effects on individuals.

If our practices change, we will update this policy and provide any additional information required by law.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our business, website functionality, service providers or legal obligations.

Any updates will be published on this page with a revised “Last updated” date.

18. CONTACT US

If you have any questions about this Privacy Policy or how Excel Group (South) Ltd handles personal information, please contact us:

Excel Group (South) Ltd

Registered office: Unit 3 Spitfire Business Park, 1 Hawker Road, Croydon, Surrey, CR0 4WD

Email: info@excelgroupsouth.co.uk

Telephone: 020 8633 1748